Shipping policy

Order Processing Times

All orders are processed within 1–3 business days of receipt and confirmed payment. Processing time includes order verification, picking, packing, and preparation for shipment or pickup.

  • Orders placed on weekends or recognized federal holidays will begin processing on the next business day.
  • During periods of high volume (trade show season, seasonal promotions, or new product launches), processing times may extend slightly. We will communicate any delays proactively.
  • You will receive a confirmation notification once your order has been processed and shipped or is ready for pickup.

Business hours: Weds: 10am-3pm, Thurs: 10am-6pm, Fri: 10am-3pm

Shipping Methods & Carriers

Alaskan Dream Supply ships via three national carriers. The carrier selected for your order will depend on package size, weight, destination, and any carrier-specific preferences you indicate at the time of order.

United States Postal Service (USPS)

USPS is available for smaller, lighter shipments and is particularly practical for destinations throughout Alaska and remote areas where other carrier options may be limited or more costly.

  • Typical transit time: 2–8 business days depending on service level and destination
  • Best suited for: Small parcel orders, sample kits, or low-weight shipments
  • Rates: Calculated at checkout or quoted based on package dimensions and destination

FedEx

FedEx is available for a range of shipment sizes and offers reliable ground and express delivery options.

  • Typical transit time: 1–5 business days (ground); overnight and 2-day options available
  • Best suited for: Standard and expedited orders, time-sensitive shipments, mid-size orders
  • Rates: Calculated at checkout or quoted based on package dimensions, weight, and selected service level

UPS

UPS is available for ground and expedited shipping and is a strong option for heavier or larger carton shipments.

  • Typical transit time: 1–5 business days (ground); overnight and 2-day options available
  • Best suited for: Standard orders, bulk carton shipments, large wholesale orders
  • Rates: Calculated at checkout or quoted based on package dimensions, weight, and selected service level

Note: Carrier transit times are estimates provided by the carrier and are not guaranteed. Alaskan Dream Supply is not responsible for carrier-caused delays.

Shipping Rates

Shipping rates are determined by the carrier and are based on package weight, dimensions, destination, and selected service level.

  • Standard orders: Rates are calculated at checkout or provided in a quote prior to order confirmation.
  • Large or freight-eligible orders: For orders that are oversized, heavy, or involve pallet quantities, a freight quote will be provided. Please contact us in advance for large order inquiries so we can arrange the most cost-effective shipping solution for your business.
  • We do not mark up shipping charges. You are billed at the carrier rate for your shipment.

If you have a preferred carrier account number you would like to use, please provide it at the time of order and we will ship on your account.

Local Pickup

Free local pickup is available at our Alaska location.

  • Pickup is available by appointment or during designated pickup hours: Weds: 10am-3pm, Thurs: 10am-6pm, Fri: 10am-3pm
  • Location: Pick up is at our Sister Store Alaskan Dream Botanicals; 617 S Knik Goose Bay Rd, Ste G, Wasilla, AK 99654
  • To arrange pickup, contact us in advance so your order can be staged and ready.
  • Pickup orders are subject to the same 1–3 business day processing window.
  • No shipping charges apply to orders fulfilled via local pickup.

Local Delivery

Alaskan Dream Supply offers local delivery within a limited service area around our location for Bulk or Pallet orders.

  • Delivery area: Matsu Valley and Anchorage Area, Ask for availability in other areas
  • Delivery availability: We are more than happy to go through options with you, please reach out to us to set up
  • Minimum order: A minimum order value of $500 may apply for local delivery. Contact us for details.
  • Delivery fee: $50 Delivery Fee or "Complimentary for orders over $2,000" — confirm at time of order.

To request local delivery, indicate your preference when placing your order or contact us to confirm your location falls within our service area.

Tracking & Notifications

Once your order has shipped, you will receive a shipping confirmation with tracking information, including the carrier name and tracking number. You can use this information to monitor your shipment directly on the carrier's website.

If you have not received tracking information within your expected processing window, please contact us so we can look into your order status.

Damaged or Lost Shipments

We take care in packing every order to minimize the risk of damage in transit. However, damage and loss can occur despite best efforts.

Damaged shipments:

  • Please inspect all packages upon delivery before signing for or accepting them.
  • If a shipment arrives visibly damaged, note the damage with the carrier at the time of delivery and retain all original packaging materials.
  • Contact us within 3 business days of delivery with photos of the damaged packaging and product. We will work with the carrier to file a claim and determine the appropriate resolution, which may include replacement or credit.

Lost shipments:

  • If your shipment has not arrived within the expected delivery window and tracking shows no movement or indicates a loss, contact us as soon as possible.
  • We will initiate a carrier trace and keep you informed throughout the process.
  • Alaskan Dream Supply is not responsible for packages marked "delivered" by the carrier. In such cases, we recommend contacting the carrier directly and filing a claim.

Returns & Refused Shipments

Returns and refused shipments are governed by our separate Return Policy, available upon request or on our website policies.

As a general note:

  • Unauthorized returns or refused deliveries may result in restocking fees and return freight charges being applied to your account.
  • If you need to return a product or have a concern about an order, please contact us before returning any merchandise so we can provide the appropriate instructions.

Contact Us

For questions about a current order, shipping quotes, freight arrangements, or any other shipping-related inquiries, please reach out to us directly:

Alaskan Dream Supply, LLC

Email:  Info@alaskandreamsupply.com 

Phone: (888) 403-7265

 

We value your business and are happy to work with you to find the best shipping solution for your needs.

Alaskan Dream Supply, LLC reserves the right to update this Shipping Policy at any time. Changes will be reflected on this page with an updated revision date.